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How to CC support mngr on all case replies?

edited Nov 22, 2019 10:24AM in CRM 3 comments

Fellow NS users,

We are setting up a customer service department.
The support manager would like to be CC-ed on all replies sent to the customers by the support reps.

Is it possible to set up support in such a way that the CC-ing is done automatically, i.e. without the support reps having to manually select the support manager's email address every time they send a reply to a customer?


as usual, I look forward to receiving your insights...

thanks

Esmeralda

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