Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Sporadic missing emailed customer responses ...when customers reply to a NS generated emails
There have been cases lately where we're waiting for a customer response to an urgent question that we emailed (emailed directly from the NS sales order or from the NS customer record). We look at their customer record (under communication->messages tab) and find they had replied. The reply never went to the sales agents regular email inbox. Usually an emailed response to a NS email goes to the email address of the NS user that sent the communication! Anyone else had this issue?
-Tom
0