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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Auto Case Creation stuck in Auto Response Loop
I hope this is the correct Forum for Support Topics.
Problem:
1. Customer emails my company with a question and a case is created.
2. My company sends our auto responder to say we have received the inquiry and will be in touch shortly.
3. The customer has an auto responder that replies to our auto responder saying thank you for your email, we will be in touch shortly.
4. We have entered a loop
Is there any way to catch these so they don't create new cases but still allow us to have an Auto Responder back to the submitter?
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