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• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Editing the Customer Name on an Invoice Loses the Created From field
A sales rep had incorrectly issued a sales order under the wrong customer. The rep asked me to correct the invoice, and once I reset the customer name the Created From field was reset/cleared.
I subsequently opened up the Sales Order and updated the customer name and now the SO is Pending Billing, and the original Invoice is not attached to this SO.
The quick fix would be to delete the Invoice and then recreate a new one. However, the Invoice already has a commissions transaction associated with it (as it dates back a few months). So, now we are stuck with a sales order pending billing and an orphaned invoice.
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