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Case Sale e-mail sent when status is not deposited

edited Dec 23, 2019 10:45PM in Accounting / ERP 1 comment

Hello,

We noticed that when an user creates a Cash Sale, select to be e-mailed, and uses an old credit card on file. After saving the status will be Not Deposited but somehow NetSuite is still sending an e-mail to the user. Is there a way that, in case NetSuite cannot charge the credit card successfully, no e-mail is being send?

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