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Reference My Account - TypeError: Cannot read property "cache" from undefined (Models.js#1

edited Dec 18, 2019 1:45AM in Web Site / E-Commerce 1 comment

Have just done a new install of Reference My Account and Reference Checkout into a Sitebuilder website.

The Reference Checkout is working well.

When I set the Touchpoint for My Account to the Custom My Account or the Reference My Account we are getting the following error:

TypeError: Cannot read property "cache" from undefined (Models.js#19)

I went back through the installation notes.

Anyone come across this one before?

CG

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