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Ability to remove the 'de-escalate' field / button on case form

edited Dec 3, 2019 11:51AM in SuiteCloud / Customization 2 comments

I'm not sure if anyone else using the CRM has customized the case form....

If so you are not able to remove the 'de-escalate' button.

In my Support process, cases only get escalated until resolved.  I understand that in some processes they can go up and down, but on a custom form, this field should not be required.

Please help me and vote for Enhancement:  175631 - Be able to remove the "De-Escalate All" button in cases.

Thanks

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