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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Adding field with List/Record 'Case Status' has stage filtering incorrect
If I add a custom field to a custom record with List/Record of type 'Case Status' and then want to filter the list of statuses to only display Escalation stage statuses, I would go under the filtering list and select the field 'stage' and then assume to select in the list of available stages, 'escalation'.
But...
When you click on the available list values for 'stage' you get the following list of options (none of which relate to a support case status...):
-None-
Completed
Failed
Scheduled
Bug? Can it get fixed?
0