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Out of Office Response

edited Nov 22, 2019 5:53PM in CRM 1 comment

I recently took a short vacation, and found that while I was away the "Out of Office Assistant"  message from Outlook was being sent to customers who were submitting Netsuite case requests to our "Info@" accounts.

Can any one shed some light as to why this reply is being sent on the creation of support Cases?

I am not the only alias on our "Info@" accounts"  I have tested the system, having other employees set the "Out of Office Reply " and did not receive the same response  on creating cases.

Does this have something to do with being the administrator or global BCC?

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