Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Updating Matrix Items: unexpected error has occurred. P
Hi all!
Right around 10 AM this morning, the product management team here started getting the "An unexpected error has occurred. Please click here to notify support and provide your contact information" error.
At the moment, it seems to be only for the product management team and anything to do with matrix items. It also happens when trying to add or update via CSV.
I've tried clearing caches, but that hasn't resolved the problem. Does anyone know what's going on? Since it's Friday morning, what got updated last night? Is there a log I can check that says what is causing the error message so I can see if it's something on our side?
0