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Discover new innovations across NetSuite with 2026 Release 2
■ NetSuite 2026.2 Release Notes
■ NetSuite SuiteApps Release Notes
■ NetSuite Sneak Peeks
■ Release Preview Guide
■ Release Preview Test Plan Template
■ NetSuite 2026.2 Release Notes
■ NetSuite SuiteApps Release Notes
■ NetSuite Sneak Peeks
■ Release Preview Guide
■ Release Preview Test Plan Template
Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397
Is there a way to send out item Substitution Emails?
Hello,
I hope you're all safe & doing well.
Issue -
We have several thousand orders of items that we no longer have in stock however we managed to source substitution for these products, there's a total of 9 Products that will be substituted.
Our Solution -
My question is (per Title) for only these 9 items FOR orders that are not Fulfilled yet? So let's say -
- Customer A - orders Item 1 we want to send out Template 1.
- Customer B - Orders Item 3, we want to send out Template 3 and so forth.
In total send 9 Templates to those customers who ordered these Out of Stock Items. The idea is Each of the Emails going out will have a URL for said Substitute or a Refund option.
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