Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Administrator role is missing
Good day!
we provisioned a demo account for a customer but the administrator role is missing. when i checked the testdrive number in admin tool, it has 0 administrator roles but has 5 enterprise roles in 1 company.
I also checked the demo management tool to confirm and the administrator email is null. The account was provisioned along with other accounts but had no similar issue.
Is this possible? and what can be the work around? thank you.
0