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Trigger the status change in IF when sales order is packed/shipped from RFsmart?

edited Jun 2, 2025 2:23PM in Ask A Guru 3 comments

Hi @all,

When the sales order is packed/shipped from RFsmart, IF will be updated in Netsuite with status shipped. At the same time we need to automatically create the invoice/cash sale in Netsuite for that corresponding IF.

(Note: in RFsmart we are using a single trigger for packing/shipping. So both will perform simultaneously)


Findings : When the sales order is packed/shipped from RFsmart the status is actually changed in the IF of Netsuite in the following way simultaneously. 

Picked → Packed 

Packed→ shipped


So we have applied a system note search for the item fulfillment record to get the status change via user event script. But the script showing the status change of picked → packed, but not showing the changes from packed → shipped, even it is working simultaneously.

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