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Trouble with checkout "Automatically Apply Promotions box has been cleared"

edited Jun 2, 2025 2:23PM in Web Site / E-Commerce 4 comments

Hello,

This blocking error message comes up on the "Review Your Order" page when checking out.

"The Automatically Apply Promotions box has been cleared because it cannot be checked when a legacy promotion is added to the transaction."

That error blocks the order from finishing. We use SiteBuilder with reference checkout. We might have had an auto-apply promo customization added at some point. We also installed the Avalara bundle today. Any ideas?

-Tom

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