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Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

500 Error for a single user when attempting to access SuiteAnswers: "Something went wrong."

edited Jun 2, 2025 2:23PM in Account Administration 9 comments

Troubleshooting a user issue where one user is receiving a 500 error when navigating to SuiteAnswers. NetSuite presents the following screen and the error: "Something went wrong. Please try again." with a link to the Home button.

So far we've cleared browser cache, tried incognito mode, different browsers and using a different PC; none have made any difference so far.

Thanks for any thoughts/suggestions!

MJ


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