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Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397

Unable to submit an Online Case via SuiteAnswers

edited Jun 2, 2025 2:23PM in Ask A Guru 7 comments

I need to submit a case but the button for doing so is missing. The only button showing is for submitting by phone, but we do not pay for phone support. I have seen Article 79387 and 77808 and have followed the instructions of both and still unable to submit case thru SuiteAnswers.


Would love so insight on this.

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