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Discover new innovations across NetSuite with 2026 Release 2
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■ NetSuite 2026.2 Release Notes
■ NetSuite SuiteApps Release Notes
■ NetSuite Sneak Peeks
■ Release Preview Guide
■ Release Preview Test Plan Template
Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397
Customers who pay by direct debit - allocating credit memos
We collect payment from our customers via direct debit.
We run the direct debit collection process in NetSuite to give us a csv that is sent to our bank, we use the "Invoice Payment Processing" in NetSuite and input the "Due Date To" date for the collection date.
The process does NOT include credit memos on customers accounts that need to be allocated to any invoices before we run the collection.
What do other users do?
Does your company automatically refund ALL credit memos and therefore does not have this problem?
Currently we have customers complaining that we are collecting too much from them as they have a credit memo on their account - and they are correct to complain. What can NetSuite do?
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