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How to revert a Billed Sales Order with Invoice to Open for changes and Invoice
Hi everyone,
I am still new to NetSuite and have encountered a situation where I would need to revert the invoicing process of a billed sales order (a sales order linked with item fulfillment and paid invoice).
By doing so, I have Credited the invoice with a customer refund (a credit memo created).
At this stage, how can I bill with the same sales order, or I should created a new sales order?
Besides, once Credit Memo was created, will the item inventory be refunded to the warehouse (i.e. the fulfilled items)?
It would be great if there is any sources for me to better understand the whole end-to-end Sales Order Invoiceing process in NetSuite.
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