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Discover new innovations across NetSuite with 2026 Release 2
■ NetSuite 2026.2 Release Notes
■ NetSuite SuiteApps Release Notes
■ NetSuite Sneak Peeks
■ Release Preview Guide
■ Release Preview Test Plan Template
■ NetSuite 2026.2 Release Notes
■ NetSuite SuiteApps Release Notes
■ NetSuite Sneak Peeks
■ Release Preview Guide
■ Release Preview Test Plan Template
Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397
Case Management Automatic Status Changes
I have some questions on cases.
- When a new case is created from an incoming email, the default status is "Not Started". If the agent replies to the case, the status does not change from "Not Started". It should become "In Progress" at that time since there is activity. How do I change the status to "In Progress" automatically as soon as the agent replies. (I don't want to have them set the status manually)'
- How do I close cases that have had no activity in more than 14 days.
- The email address on the customer record is usually for the accounting contact. The person who is contacting us may be in the contacts list but not the primary email. How do I make the case assign to the correct company if the email is in the Relationships - Contacts tab and not necessarily the primary email.
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