megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.

Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know

Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Linking a Contact to a Customer using the SOAP API

edited Jun 2, 2025 2:25PM in Ask A Guru 2 comments

Hello, I’m having an issue with linking a customer object to a pre-existing contact when creating a new customer within the SOAP/SuiteTalk API using the Mulesoft middleware.


I’m successfully creating the contact object earlier, and then trying to use that internal ID to link that contact object to the newly created customer object. The relevant part I’m posting within the customer object (just hardcoding the internal ID in order to get it running):

contactRolesList:

   {

      contactRoles:

         [

            {

               contact: {

                  "type": "CONTACT",

                  internalId: '74335',

               },

               role: {

"type": "CONTACT_ROLE",

                  internalId: ‘-10’,

               }   

            }

         ]

   }


When I attempt to upsert the customer object this way, I don’t get any errors in the integration role execution log, but the contact is never linked. If I try to upsert a second time, I get an error with the format: Unable to find a matching line for sublist contactroles with key: [contact] and value: [74335]. even though a contact object with that internal ID clearly exists.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders