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How to increase ODBC query timeout to more than 4 hours?

edited Jun 2, 2025 2:25PM in Ask A Guru 9 comments

Hi,

We faced with query timeout issue.

The big query (like `SELECT ... FROM [TRANSACTION_LINES]`) failing with error 'Internal network error, session aborted, connection closed' after 3-4 hours of fetching a data.

from several sources:

https://netsuite.custhelp.com/app/answers/detail/a_id/24837

`The timeout set for a single query made via ODBC is 3 hours unless the user sets a lower time out on their application.`

https://netsuite.custhelp.com/app/answers/detail/a_id/97315

`To avoid a timeout error, the Command Timeout can be set to 0 (to let the Query run infinitely) as demonstrated in the below sample code:`

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