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Sudden: One User Cannot Enter Orders due to Tax Code Error

Melissa H

Hi, wondering if you can assist with this or it is something I need to open a Support Ticket on:

We have one of our CS reps working as per normal, then all of a sudden today - she cannot enter an order. She gets an error "Please enter a value for Tax Code".

Note that we have One World Account, All items are default to 'Non-Taxable' and all USD customers default to 'Not Taxable'. Customer is in US, pays in USD, Ship to is in USD. (USD is our base currency).

When we enter an order, the Tax Code defaults to Not Taxable on all lines.

But for this specific user, hers defaults blank and the drop down only contains our Canada Tax Codes.

We have tried clearing cache, different browser, log out/log in, etc. We even created a brand new employee for her to log in as - she gets the same error.

If I log in with my account, following exact same steps - I have no issues, it defaults properly.

Have you seen anything like this before? Tips on how to proceed?

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