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Subscription Billing Impacted By Cash Sales

edited Jun 2, 2025 2:26PM in Ask A Guru 7 comments

We bill some of our customers via subscriptions and this has been working fine. Earlier this year there was a migration of cash sales where the cash sales specified a Billing Account which is in use on a subscription. The impact of that is that this changed the Start Date and the Next Bill Cycle Date on the subscription and the Billing Account. E.g on one subscription the Start Date changed from 06/01/2021 to 23/12/2013 and Next Billing Cycle Date changed from 06/01/2021 to 23/11/2024. This means we cannot run billing for any months Jan 2021 to present.

My question is to see if anyone can think of a way to dissociate the cash sales from the billing accounts being used on subscriptions?

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