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How to Issue Credit Against a Customer Prepayment

edited Jun 2, 2025 2:26PM in Accounting / ERP 6 comments

Customer prepays for items. We created the customer deposit thru the sales order. One of the items is still out of stock and they want us to ship all the other items and issue a credit for the product that is still backordered. Basically cancel that line item. Can I just delete the line item from the sales order and issue a credit against the customer deposit or do I need to wait until the sales order is turned into a invoice? Not sure what steps to take...........

Anyone have this situation

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