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Customer Payment CSV Import

edited Feb 25, 2022 9:31PM in Ask A Guru 5 comments

I have done this before with no problems at all. Need to apply customer payment to various invoices. My External ID on the CSV is just a generic unique identifier (CP-001, CP-002, etc.) but I keep getting the error message, "Could not find record with External ID = CP-001". It shouldn't be looking up the invoice with that. I use internal IDs for the Customer Name, Posting Period, and Invoice Number (and they're indicated as such on the mapping page) so it should be looking for the invoice number. I don't get it.

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