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Credit & Rebill using Charge-Based billing
In 2022 our company moved from invoicing in OpenAir to invoicing in NetSuite. This was done because we changed our PSA tool to Mavenlink.
The only thing that we are entering into NS now are billable employee timesheets which are importing from Mavenlink. We have a fairly straightforward project and revenue model and don't use Sales Orders because we felt like it would just complicate things, and our transition consultants agreed. We are currently using project based billing through Charge-Based rules.
The main issue we are having now is that we need to credit and rebill invoices that were processed using timesheets and charges, and when we credit the invoice the charges remain in a "processed" status. Is there a specific process to "open" the charges so we can rebill them? Are we stuck with a manual workaround or are we missing a step?