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Discover new innovations across NetSuite with 2026 Release 2
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■ NetSuite 2026.2 Release Notes
■ NetSuite SuiteApps Release Notes
■ NetSuite Sneak Peeks
■ Release Preview Guide
■ Release Preview Test Plan Template
Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397
Email Case Capture-Extracting Subject Line from Incoming Message
Hi There
I have a workflow on support cases.
When an incoming message is received, the workflow "scans" the body of the message and looks for certain patterns.
Is there a way to have the workflow look for the above pattern in an incoming message's subject line instead of the body of the message?
Or is this only possible to search the subject for the message object (as opposed to the 'incoming message' object) which only exists after record submit?
thanks
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