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customer overcharged and took deduction

edited Jun 2, 2025 2:29PM in Ask A Guru 5 comments

We overcharged a customer on an item and they caught it and payed it correctly so created their own internal credit memo. What's the best way for us to handle that in our system? Tried just creating a credit memo but that added parts back into stock.

Was trying to avoid crediting the entire order and rebilling but if that's the best way then we will.

Thanks

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