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Correcting Double Payments

edited Jun 2, 2025 2:29PM in Ask A Guru 2 comments

We have double entered a particular bill, and then paid each instance. How do I turn one of the payments into an open credit and void the bill? I tried to simply unapply the payment from the bill in question, but NetSuite won't allow me to save it without applying it to something. The payment has already been received by the vendor, so I can't simply void the check.

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