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Customer Statement Reply-to

in Ask A Guru 4 comments

When we send out our customer statements, they receive an email from cs@company.com but if they reply to that email - it doesn't send to cs@company.com, it sends the email to statements.#######.msg@####.email.netsuite.com.

Those emails don't make it back into our queue or any incoming mail boxes, so the customer replies are never received or seen.

Do you know how we can fix this or at least see those incoming emails?


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