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Error creating custom record with SOAP Request

edited Jun 2, 2025 2:29PM in Ask A Guru 5 comments

I'm having trouble creating a custom record with a SOAP Request. I tried creating an invoice with the same credentials and it worked.

I have been reading all the documentation and schema browsers (https://www.netsuite.com/help/helpcenter/en_US/srbrowser/Browser2016_2/schema/record/customrecord.html?mode=package) and can't figure why it doesn't work.

This is an example of my request:

        <add xsi:type='platformMsgs:AddRequest'>

     <record xsi:type='setupCustom:CustomRecord'>

                <isInactive xsi:type='xsd:boolean'>false</isInactive>

                <recType xsi:type='platformCore:RecordRef' internalId='customrecord_test_create' type='customRecord'/>

                <recordName xsi:type='xsd:string'>TEST SOAP</recordName>

            </record>

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