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Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Netsuite Answers : Session Expires immediately after logging in.

in Ask A Guru 5 comments

I click: Support>Go to Suite Answers

The Suite Answers tab starts to load, and then I get this message within 5 SECONDS of starting Suite Answers:

"Session Expired

Your account has been inactive for a while now. Please log back in."

I log back in, and it immediately repeats this issue.

I have deleted all cookies (dammit) and cleared the cache, and still have this problem.

My account manager told me that since I'm not paying for phone support that I need to submit a support ticket via Suite Answers.😒

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