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Why do Workflows and Scripts not execute for Deposit Applications made via Customer Payments page?

edited Oct 25, 2022 3:07AM in Ask A Guru 5 comments

Scenario - Customer has outstanding Bill(s) and a Deposit recorded against their account.

User clicks 'Accept Payment' - is taken to the 'Payment screen, and selects the Bill(s) and the Deposit to allocate them.

Transaction saves, but NetSuite creates a 'Deposit Application' transaction not a Payment transaction.

My issue is that I have a Workflow attached to the Payment transaction that will open the Customer record after a Payment is saved. This doesn't work if a Deposit Application is created.

I have added the Deposit Application transaction type to the workflow, and it is set to all Triggers, Events and Contexts (both at Workflow and Action levels).

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