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Sandbox account error "SOAPFault: (soapenv:Server.userException) Invalid login attempt"

edited Jun 2, 2025 2:30PM in Ask A Guru 7 comments

I found that I can't connect to my sandbox account via Soap web-services, the web-service always throws this error:

SOAPFault: (soapenv:Server.userException) Invalid login attempt" 

However I was able to connect when I hit my production account.


This is the request:

<?xml version="1.0" encoding="UTF-8"?>

<env:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:platformMsgs="urn:messages_2022_1.platform.webservices.netsuite.com" xmlns:env="http://schemas.xmlsoap.org/soap/envelope/" xmlns:tns="urn:platform_2022_1.webservices.netsuite.com" xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/" xmlns="http://schemas.xmlsoap.org/wsdl/" xmlns:platformFaults="urn:faults_2022_1.platform.webservices.netsuite.com" xmlns:platformCore="urn:core_2022_1.platform.webservices.netsuite.com" xmlns:platformCommon="urn:common_2022_1.platform.webservices.netsuite.com" xmlns:listRel="urn:relationships_2022_1.lists.webservices.netsuite.com" xmlns:tranSales="urn:sales_2022_1.transactions.webservices.netsuite.com" xmlns:tranPurch="urn:purchases_2022_1.transactions.webservices.netsuite.com" xmlns:actSched="urn:scheduling_2022_1.activities.webservices.netsuite.com" xmlns:setupCustom="urn:customization_2022_1.setup.webservices.netsuite.com" xmlns:listAcct="urn:accounting_2022_1.lists.webservices.netsuite.com" xmlns:tranBank="urn:bank_2022_1.transactions.webservices.netsuite.com" xmlns:tranCust="urn:customers_2022_1.transactions.webservices.netsuite.com" xmlns:tranEmp="urn:employees_2022_1.transactions.webservices.netsuite.com" xmlns:tranInvt="urn:inventory_2022_1.transactions.webservices.netsuite.com" xmlns:listSupport="urn:support_2022_1.lists.webservices.netsuite.com" xmlns:tranGeneral="urn:general_2022_1.transactions.webservices.netsuite.com" xmlns:commGeneral="urn:communication_2022_1.general.webservices.netsuite.com" xmlns:listMkt="urn:marketing_2022_1.lists.webservices.netsuite.com" xmlns:listWebsite="urn:website_2022_1.lists.webservices.netsuite.com" xmlns:fileCabinet="urn:filecabinet_2022_1.documents.webservices.netsuite.com" xmlns:listEmp="urn:employees_2022_1.lists.webservices.netsuite.com">

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