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Are Payment Confirmation emails actually sent after paying for invoices on SCA?

edited Jun 2, 2025 2:31PM in Web Site / E-Commerce 3 comments

When you pay an Invoice in SCA, the website has a text box that says 'an email will be sent showing confirmation of your payment' (or something similar). This is in the base SCA template (not something we have added).

Looking in the Website configuration page there are no options to configure a template for Payment Received email (and as far as I can see no email is sent by default).

Is this email functionality hidden somewhere else in the system? Or is it simply not there (despite SCA clearly showing a message to say it will happen).

I started looking at building a workflow to send an email - but then came across my other issue that the Contact logged into SCA is not shown on the Payment transaction anywhere, so I could only send an email to the default email address for the company, not the person making the payment.

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