How can we change the value of the Customer Category field that is disabled with a Workflow?

Question

Hi All,

We've set a customer up in the wrong category. Can you retrospectively change it in standard NetSuite? We have a number of workflows running which I cannot cancel, so I'm unsure if it is a basic NetSuite rule that you cant change it, or if a workflow is stuck in a loop that I need to somehow inactivate before changing the Customer Category.

Any help very much appreciated

Best regards

Richard

Margrat Chakkalakkal Rappai · Accepted Answer

Hi @Richard Appleford OB ,

You Change the customer category, However if the workflow is running in your customer record and you cannot cancel the WF then it will be taking the value from the moment that you have initiated the workflow

Better to cancel the WF and intiate it again to have the recent changes to avoid issues

Jack Daryl Espiel-Oracle · Accepted Answer

Greetings @Richard Appleford OB,

Here are 2 tricks via Browser Console scripting (Press F12 to open the Browser Console) on Edit Mode that you can try to be able to change the Customer Category field without disabling any workflows. Choose the one that you prefer.

1. Directly change the value of the Category field using nlapiSetFieldText('fieldID','txtValue') then save the record. See the sample screenshot below:

2. Change the Display Type of the Category field to Normal using nlapiGetField('fieldID').setDisplayType('normal') so that you can temporarily change the value of the field. See the sample screenshot below:

Hope this helps.

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-Jack