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How can we change the value of the Customer Category field that is disabled with a Workflow?

edited Dec 24, 2022 3:59AM in Ask A Guru 4 comments

Hi All,

We've set a customer up in the wrong category. Can you retrospectively change it in standard NetSuite? We have a number of workflows running which I cannot cancel, so I'm unsure if it is a basic NetSuite rule that you cant change it, or if a workflow is stuck in a loop that I need to somehow inactivate before changing the Customer Category.

Any help very much appreciated

Best regards

Richard

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