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How to process refunds for External Hosted Payment Processing Profile?

edited Dec 23, 2022 11:14PM in Ask A Guru 4 comments

We are processing card payments through SuiteCommerce Advanced using a Windcave External Payment page.

The Payment Method is set to External Checkout:

And the Payment Processing Profile is set to all Request Types:

We can process card payments in SCA successfully (after 18 months trying to get this working!), but we are seeing issues when trying to process a Refund.

In NetSuite, we have processed a refund on the Invoice (from a Sales Order placed via SCA), created the Credit Memo, and then Created a Customer Refund from that Credit Memo.

On the 'Payment Method' for the Refund I assume we should select the sale Payment Method 'struktaHUB Card Payment' (so that it can be reconciled with the bank payment from Windcave once we process the actual card refund in the Windcave portal).

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