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How to resolve EFT Bill Payments Bank Payment Error EP_00015?

edited Jan 4, 2023 8:00PM in Ask A Guru 6 comments

When processing an EFT Bill Payment I keep getting error EP_00015. When I check the script it given me the below messages.

I have searched the transaction that says could not find transaction and the transaction does exist and is available to be paid.

The entity has the correct bank details and is set up in the correct way. This error is happening on all bills I try and pay. This problem started around October, but was working fine before this.

I have our support team looking at this and they have had to get NS Support involved and no one seems to have any answers. Has anyone come across this before? Any help/advice would be great.

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