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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

How to detect Customer/Vendor Currencies mismatch?

edited Jan 11, 2023 8:40PM in Ask A Guru 3 comments

Due to the way our system interfaces with an external system we have large numbers of new customers who are also vendors are created each month.

The problem arises when the currencies do not match (SuiteAnswers 31836) and the dunning process is run.

Due to the resultant error the Dunning workflow will send a message to the customer/vendor but does not update the 'Last Email Sent' field and so sends another email 1 hour later and so on.

Is there a way of detecting these accounts before this happens?

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