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How to resolve the OAuth 2.0 Error: "Role or entity not enabled for accessing user information"?

edited Jul 21, 2025 9:55PM in Ask A Guru 7 comments

I'm working on an OAuth 2.0 integration and during testing I am receiving the following error on my sandbox environment after logging in with my credentials:

Selected role or entity is not enabled for accessing user information.

This error displays no matter what role I try to log in with, including Administrator, so I suspect that something is disabled on the account. Can anyone point me in the right direction?

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