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Can we receive emails when my NetSuite Support cases are updated on NetSuite Support Account Center?

edited Jun 2, 2025 2:33PM in Ask A Guru 5 comments

Hi!


I was wondering, is it possible to receive email alerts when "my" support cases are updated?

The user needs to access Support > Support Overview> NetSuite Account Center to see their cases, and it can get difficult to track when somebody has responded.


Thank you!

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