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Able to say a record is a duplicate after I've said it's not?

edited Jun 2, 2025 2:33PM in Ask A Guru 3 comments

Hey there Community!

I'm working through our duplicate records and it's currently considered a duplicate record if email matches. I wonder, if I set a record to 'Not a Duplicate' in the Manage Customer Duplicates screen, would I ever have the possibility to have it show as a duplicate to merge down the road if needs be? Or, once I mark it as Not a Duplicate, there's no way to merge after that?

I appreciate any guidance you're able to provide!



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