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Why is the Approval Workflow Not Working in one of the Subsidiaries?

edited Mar 22, 2023 6:27PM in Ask A Guru 4 comments

I have a question; I have a customer who is having issues with an approval workflow they have for invoices. It works for one subsidiary she receives invoices for approval before, but for another subsidiary it does not work and she is not notified of invoices, and they get automatically approved. I understand that workflows do not follow a subsidiary basis as suite approval does so I am confused on this case.

Also, I understand this might be complex and very specific to each customer, but do you happen to have any hints/ideas as to why a workflow may not be working for one of the subs as expected?

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