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How to resolve Saved Search that stopped working?

edited Jun 2, 2025 2:34PM in Ask A Guru 4 comments

I created a Saved Search to pull all our customer contacts so we can audit our contacts and update where necessary.

I ran the saved search @ 9:10 and had over 200 entries and then noticed a customer that should have been inactive. I accessed that customer record and made them inactive.

I ran the saved search @ 9:14 and now only 3 entries are seen!

I tried re-activating that customer since it was the only change I made and the saved search is still only returning 3 results!

I've looked at the audit trail and do not see where anyone made any updates to this saved search (I didn't but wanted to make sure someone else hadn't).

Sue Campau

VP of Business Process Optimization

KCI, LLC

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