Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Make Your Voice Heard: What Tech & ERP Topics Should We Explore in our Next Webinar?? We’re all ears! Vote now, and the poll runs until January. Poll for ERP | Poll for Tech.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.1 Release Preview account, review the topics outlined in the Release Preview Guide.
NetSuite Release 2025.1 Release Notes are available for download here!

How to use Dunning Letter Distributions

edited May 4, 2023 9:28PM in Ask A Guru 5 comments

Hi

I'm hoping someone may be able to help me here.

I'm trying to implement the Dunning module and am having some issues configuring who will actually receive the dunning letter emails.

On my customer record, I have the main email field and I have a secondary email field which stores additional email addresses (comma separated) used when we issue invoices. I also have an account manager field on the customer, which is populated using the relative employees.

Ideally, I want the dunning letters to send to the email addresses in the two fields as well as the account manager. However, from what I can see, I can only configure the base dunning module to send to the main email address field on the customer record, or to specified 'Contacts'.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders