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How to solve the error when editing a transaction with promotion applied?

edited Jun 2, 2025 2:35PM in Ask A Guru 8 comments

Hi,


I can't do any action after click on edit for any old order with a promotion code applied.


I even can't navigate in tabs, the page hangs on once we are in the edit more only for orders with a warning message at the top saying: "WARNING

A promotion has been applied to this transaction, and it has been billed. Note that changes to the transaction will not impact its eligibility for the promotion, and any existing order and line discounts will still be applied."


Any suggestion for how to solve this issue?

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