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Why when we close a single line item on an order, then entire order auto closes?

edited Jun 2, 2025 2:35PM in Ask A Guru 3 comments

Per your documentation, we should be able to close line items on an order and the only caveat listed is that items that are partially fulfilled need to be invoiced before you can close it. But we have examples where we have closed an item because it was EOL or won't be fulfilled and the ENTIRE order went to a CLOSED status. That doesn't seem right. Anyone else seeing this?

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