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Can you send a Campaign Email from Sandbox?

edited Oct 28, 2025 7:52AM in Ask A Guru 9 comments

Our marketing team is trying to test out the CRM features of NetSuite. They are following the guide at

https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/section_N2797000.html#Lead-Nurturing-Workflow

in our Sandbox account, but no emails are being sent to any leads that they create (the Workflow has been marked as "Released" and not as "Testing"). The Sent Email List shows nothing being sent from the system related to these campaigns.

Does the Send Campaign Email action work for Sandbox accounts? Or do we have to switch over to using our Production account?

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