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Is the email for Forgot PW being listed in Sent Email list or Communication tab in Employee record?

edited Jun 2, 2025 2:38PM in Ask A Guru 7 comments

One of our employees clicked on the "Forgot password" link in the NetSuite login page but didn't receive any email (already check junk/spam folder).

We wanted to know if the forgot password email is being tracked in NetSuite, for us to check if the email was really sent out?

Checked the ff. but didn't see any:

*Sent Email list

*Employee record - Communications tab

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