Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Shipping fee added to Invoice when it shouldn't
SO - no shipping cost 0.00
IF created from SO - returns shipping cost
Invoice created from SO - returns shipping cost (same amt as IF shipping cost)
--------------------
Problem: Since the SO has no shipping cost, the IF and Invoice should also not return any shipping cost, right? But most of our invoices do, although we're not sure why.
Is there any reason for this?
0